Helix Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Helix Shipping Policy
We will make every attempt to ship your order the fastest way possible. Ship to locations and the timing of when we receive the order will affect the delivery time. We can ship your order via express shipment, and ask you to contact our customer service area at 1-800-645-1421 for rates.
Helix Return Policy
Helix guarantees 100% satisfaction with all products we sell. If you receive your order and the items are damaged, or are not the correct items you ordered, we will replace the items immediately at no cost to you. Please contact our customer service area at 1-800-645-1421 for return information and instructions.
All items may be returned to Helix within 30 days from purchase. Items returned after 30 days will be subject to a 20% restocking charge. The customer is responsible for freight costs incurred with standard returns.